Ian Knight
Digital Solutions Expert
Hi! I'm Ian. I'm an independent consultant who uses digital tools and smart processes to help organizations work better.
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Formerly of the U.S. Department of State, I've worked with NGOs, universities, and the federal government, streamlining bureaucratic processes to help teams meet their goals within tight budgets and limited resources.
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My goal is to ensure your organization spends its time moving its public-serving mission forward, not wrestling with clunky systems or outdated technology.
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Based in Turin, Italy, I have work authorization to support clients based in the United States and the European Union.
My Services
*Final deliverables are agreed upon with the client and may vary from those listed below.
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Process Optimization
For organizations experiencing bottlenecks, duplicated work, and inefficient workflows.
Example Deliverables:
* Audit of current processes, decision points, and operational bottlenecks across teams or programs.
* Redesigned standard operating procedures (SOPs) aligned with organizational goals and capacity.
* Implementation of AI or other technologies to automate time-consuming manual tasks.
* A written report highlighting key improvements and expected time/cost savings.
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Project Management
For programs that need structured planning, clear timelines, and streamlined coordination to ensure projects are delivered on time, within scope, and aligned with strategic goals.
Example Deliverables:
* Standardized workflows and project tracking systems implemented on a centralized platform.
* A written risk assessment report with actionable recommendations to improve program(s) delivery and team efficiency.
* A presentation that provides an overview of the risk assessment report.
* Training and resources for staff on how to use new project management platforms and software.
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Data Analysis and Visualization
The right choice for organizations that have large swaths of data that need to be centralized and included in a grant application, annual report, or board meeting.
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Example Deliverables:
* Raw program(s) data moved to one platform.
* A written executive report reviewing program efficiency against stated benchmarks, with recommendations for improvement.
* A presentation that provides an overview of findings outlined in the executive report.
* Visual representation of program data through graphs, charts, and heat maps.
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Centralized Contacts Hub
You have a large network of partners, clients, donors, or stakeholders and need a single, organized system to track relationships, communications, and engagement history.
Example Deliverables:
* All existing contact lists consolidated, cleaned, and integrated into one centralized, searchable platform.
* A standardized contact taxonomy including categories, tags, and relationship mapping to improve outreach and reporting.
* Dashboards that track engagement activity, communication history, and key relationship metrics, such as donor history.
* Training for staff on how to use your organization's new contacts hub.
Success Stories
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Moved a survey process that gathered information on 500 participants from email to a single online platform. This reduced staff time by 90%, increased user accessibility, and saved tens of thousands of tax-payer dollars.
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Used generative AI to analyze the success of an $8 million federal program. The review for this project had been dormant for 10 years. I completed an audit within two months, providing an executive report and recommendations for increased program effectiveness.
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Streamlined conflicting workflows for a $3 million federal grant into one project management platform. This led to a 30% increase in on-time deliverables and clearer scopes for each team member.
Take the First Step
Book a Free 30 Minute Consultation Today
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